Reference

What You Need to Know Before You Play

These terms set out how 1c444 operates, what we expect from you, and what you can expect from us — covering account access, payment handling through JazzCash, Easypaisa, and Raast, and how your data is managed.

Account EligibilityData & PrivacyJazzCash, Easypaisa, Raast ConditionsJurisdiction ClauseContact Your Rights
1c444 What You Need to Know Before You Play
REACH US DIRECTLY

Contact Paths for Legal Questions

If you want to exercise a data right, dispute a transaction, or ask about how a specific clause applies to your account, use one of the channels below. We handle legal and account queries separately from general support tickets so they reach the right team faster.

Email Support Send your legal query or data request to our support email. Include your registered account number and the specific clause or right you are asking about.
Live Chat Open the live chat window from your account dashboard. State that your query is a legal or data matter so the agent routes it to the correct team.
Account Help Centre Log in and visit the Help section for documented answers on account closures, data deletion requests, and payment disputes involving JazzCash or Easypaisa.
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Your account security and data privacy are treated as operational matters, not afterthoughts. Here is how we manage each area so you know exactly what is happening with your information.

Data Retention

We keep account transaction records, including JazzCash and Raast payment logs, for as long as required by applicable law. You can request a copy of your data via the Help Centre.

Cookie Use

Cookies track your session state and device continuity so you can return to the lobby on mobile or desktop without re-authenticating every time. You can manage cookie preferences in your browser settings.

Account Security

Login uses OTP verification sent to your registered mobile number. If your number changes, update it through account settings before initiating any Easypaisa or JazzCash transaction.

Requesting Changes

To update personal details, request data deletion, or correct a mismatch between your wallet name and account name, contact support via live chat or email with your account ID ready.

Common Questions About Our Terms

These are the questions we get asked most often about account conditions, data handling, and what our legal terms actually mean for day-to-day use.

Yes. Access depends on local law in your region. You should confirm that using the platform is lawful where you are before opening an account or making any deposit.

We verify wallet ownership to prevent third-party funding. If the registered wallet name does not match your account, the deposit goes into manual review until identity is confirmed.

Log in and go to the Help Centre, or send a request via email or live chat. Include your account ID and specify what data you need — transaction logs, profile data, or both.

Updated terms are posted with an effective date. Continuing to use the platform after that date means you have accepted the changes. We recommend checking the legal page periodically.

You can request account closure through support. Data deletion follows applicable legal retention requirements — some transaction records must be kept for a minimum period before deletion is possible.

Contact us via live chat and label it a payment dispute. Have your transaction reference and the Raast or bank confirmation ready. The finance team reviews disputes separately from standard account queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.